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آفرینش تجربه ها - چگونه به اعتراض به اشتباه های ناخواسته پاسخ بگوییم؟

میپردازم اینجا به مدیریت، گاه کارآفرینی گاه تجربیاتم گاه افکارم گاه دلنوشته هایم.. خلاصه بگویم: اینجا مینویسم از گذر زندگیم

چگونه به اعتراض به اشتباه های ناخواسته پاسخ بگوییم؟

تاریخ:سه شنبه 30 اردیبهشت 1393-02:58 ب.ظ

بسم الله

اما یک سوال اصلی ، خب بهتر است چگونه به اعتراض به اشتباه های غیرعمدی مان بهتره پاسخ بدیم.

شاید نظرم اشتباه باشد، اما برای اشتباه های غیرعمدی نباید ناراحت شد هرچند میتوان معذرت خواست و همراهی کرد!

اگر به اشتباهات غیرعمدی اعتراض کردند از اعتراض متشخصانه گرفته تا غیرمتشخصانه، اول سعی کنیم با لحن دوستانه جواب بدهیم که 1) عزیزم ببخشید باعث نارحتی ات شد ولی متاسفانه دست من نیست 2) شما راهی برای رفع این مشکل میشناسید مثلا فلان چیز چطوره.. 3) یکم همدلی کنیم راست میگید وقتی آدم بخواد تمرکز کنه حتی صدای گنجشک ها هم سبب میشه نذاره رو درس تمرکز کنه! به هرحال ببخشید! (اما من نمیتونم صدای کیبرد رو خفه کنم یا برم یه جای دیگه) اگه دوباره اعتراض کرد لحن رو میشه از مهربانانه به حالت جدی دراورد و یک کلمه گفت ببخشید و مرحله بعدی اینکه نشنیده بگیریم!



نوع مطلب : رفتار و افراد 

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